At ARTICA SHOPFITTING, S.L. we have a maxim: to offer our customers a comprehensive, transparent and quality service in our activity of Design, Manufacture and Sale of furniture, establishing relationships based on trust with the customer.
Our aim is to always offer a high quality service with the utmost respect for the customer, with honesty and fair competition.
To this end, ARTICA acquires the following commitments:
- Maintaining the necessary communication channels with customers and other interested parties to detect their current and future needs, in order to ensure their satisfaction with respect to the fulfillment of their requirements and expectations.
- Training and awareness-raising of all those involved in our process, in order to improve it and promote participatory quality management.
- Compliance with legislation in the development of its activities, as well as other requirements signed with our clients and other interested parties.
- Continuous improvement of the effectiveness of the Quality Management System, through the implementation of systems for measuring and monitoring the services provided to our customers, as well as quality objectives.
- In short, ARTICA SHOPFITTING is committed to the pursuit of the full satisfaction of our customers and other interested parties.
- The team that makes up ARTICA will carry out its work aimed at achieving the objectives set and in accordance at all times with the client’s requirements and the provisions of this policy.